Full Name Employee ID Store Number A customer is purchasing an alcoholic beverage. What should you do? Assume he is over 30, sell it to him. He must be tricking you, deny the sale. Ask to see his ID. Offer to sell him the product later It is illegal for me to refuse an alcohol sale to a customer if they have their ID. True False What is the legal age to purchase an alcoholic beverage? 21 18 18 with a permission note from parent 18 if your parent is with you at the time of purchase An employee of a licensed store may be subject to criminal consequences for allowing the sale to: A minor An intoxicated person No one Both A and B A minor asking an adult to purchase alcohol for them is: Ok, if it doesn't happen in the store. Always illegal Not my problem, how can I tell? Too hard to prove. MA'AM is: Something polite to call a lady. A technique used when a customer doesn't respond favorable to a denial of sale. Make their day, allow the purchase, argue with the customer and mitigate the circumstances When SIR and MA'AM aren't enough, it's time to: Use SPOT Use STOP USE SOPT Argue and threaten to call the police. When determining if a customer may be underage, always use SIR. SIR stands for: Stare at the customer, interrogate the customer, respond to the customer Survey the customer, interpret the customer, react Size up the customer, ignore the customer, respond to the customer Size up the customer, interview the customer, rate the customer Which is an acceptable form of identification when attempting to purchase an alcoholic beverage? Social Security card Social Security card and a credit card State issued driver's license Birth Certificate Some young people are hanging out next to the store and talking to customers as they walk by. How should you react? What do I care if they want to hang out here? Deny sales of alcoholic beverages to anyone the young person speaks with. Look for obvious signs, such as protracted conversation, money changing hands, etc. and then use SIR to see if this is an illegal sale Which statement is true? It is illegal for a person underage to purchase alcoholic beverages and they can be arrested for it It is illegal for me to sell alcohol to a minor or anyone buying for a minor and I can be arrested for it. Both A and B None of the above In order to verify age for a beer purchase I should: Ask the customer for his/her birthdate. Scan their ID, if it is expired or they prefer I don't scan it I can type in the birthdate. Type in a random birthday I don't need to verify if I remember their birthdate from a previous transaction If a customer steals an alcoholic beverage from the store, what should you do? Try to get the product back Vent your frustrations and return to work Write down as much information as possible and call the police A customer places money on the counter and walks out with the beer. What should you do next? Don't touch the money, fill out an incident report and call the police. Count it as a sale, put the money in the register and move on. Keep the money and enter it as a theft When can a person drink alcoholic beverages on store premises? After hours Only if your store has license for it Never When people are loitering out side your store, what should you do? Go outside and demand they leave Without leaving the store, lean outside and request they leave. What's the problem? I do it myself None of the above Your store clock says 12:01 but the customer's watch clearly says 11:58. If 12:00 is considered after hours, is it ok to sell the beer? Who knows which clock is accurate? I'd rather give them the benefit of the doubt and keep the customer Who knows which clock is accurate? I'd better follow the store clock just to be safe. All alcohol sale refusals should be: Written down on an incident report Referred to the police I will remember the event I don't need to do anything Is it legal to sell alcohol to someone visibly intoxicated if: It is never legal I can't smell the alcohol They are not driving a vehicle They are walking without stumbling An employee can be fined and/or face jail time for: Selling to a minor Selling to a visibly intoxicated customer Selling before or after hours All of the above The first rule of thumb when using MA'AM is: Move your eyesight, do not look the customer directly in the eye Move the alcohol off the counter Move your body to a 45 degree angle Move over to the next register If a customer gives me an ID that is expired I should: Deny the sale As long as the birthdate shows they are 21; continue with the sale Ask a co-worker if they've sold to them previously I must ID tobacco purchases: If the customer looks under the age of 30 Every single time If the customer looks under the age of 25 Thank you for completing your TAM Test. Your test will be graded and your store manager will be notified of the results. By typing in my name and employee number above, I agree that this is used as my electronic signature and shall have the same force and effect as my written signature
